Refund Policy

Last updated: October 24, 2026

Thank you for shopping at Monsta Kodi Merch. This policy explains how returns, refunds, and order issues are handled for physical merchandise and digital music downloads purchased through our store.The applicable rules may depend on the product, the circumstances of your request, and the consumer protection laws that apply to your purchase.

1. Contact Us About an Order Issue

If you have a problem with a physical merchandise order or a digital music purchase, contact us at monstakodi.music@gmail.com.Please include your order number, a description of the issue, and any relevant photographs or screenshots. This information will help us review your request.

2. Returns for Physical Merchandise

Return eligibility for physical merchandise depends on the product, its condition, the reason for the return, and applicable consumer protection requirements.Please contact us before sending merchandise back so that we can review your request and provide the appropriate return instructions.Do not send an item to an unconfirmed return address.Any applicable return period and product-condition requirements should be reviewed before submitting a return request.

3. Damaged, Defective, or Incorrect Merchandise

If your merchandise arrives damaged, defective, or different from the item you ordered, contact us as soon as reasonably possible.Please provide your order number and clear photographs of the item and packaging where relevant.We will review the information and explain the available resolution in accordance with our applicable policy and legal obligations.Nothing in this policy removes any mandatory consumer rights that apply to defective or incorrectly supplied products.

4. Digital Music Downloads

Digital music downloads are different from physical merchandise because they may be delivered electronically.If you experience a problem accessing or downloading a purchased digital product, contact us at monstakodi.music@gmail.com. Please include your order number and describe the issue so we can investigate.Refund eligibility for digital products depends on the circumstances of the purchase and the applicable consumer protection laws.Where digital content is subject to special cancellation or refund rules, those rules will apply as required by law. We do not intend to exclude any non-waivable consumer rights.

5. Refund Approval and Processing

If a refund is approved, it will be processed according to the applicable terms and payment-provider procedures.Where supported, refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your bank, payment provider, or financial institution.A refund request is not considered approved until it has been reviewed and a decision has been communicated to you.

6. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return, the applicable store terms, and any legal requirements.Please contact us before returning an item so that we can explain the relevant process.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible at monstakodi.music@gmail.com.Cancellation may depend on whether a physical item has entered production, fulfillment, or shipment, or whether digital content has already been supplied.Any applicable cancellation rights under consumer protection law remain unaffected by this section.

8. Contact Us

For questions about returns, refunds, cancellations, damaged merchandise, or digital download issues, contact:

Email: monstakodi.music@gmail.com

Please include your order number so that we can identify your purchase and assist you.